Terms of Service

A human coach reviews the video the player submits and delivers online coaching and a report. The service is used with credits (C). A monthly plan grants credits each month, and you can also buy credits one at a time. Prices and the credits each service requires are shown on the pricing page and on every order screen; all amounts include tax. Credits are deducted when you use a service, according to what you ordered. We do not guarantee competitive results, selection, or any particular improvement.

Credits granted by a monthly plan are valid until the earlier of 180 days after they are granted and the day your membership ends. Purchased credits are valid for 180 days from the purchase date. If you hold several kinds of credits, the ones expiring soonest are used first. Credits cannot be exchanged for cash or transferred or sold to anyone else. See the Credit Usage Rules for details.

A monthly plan renews automatically on the cycle shown on the order screen. If you cancel at least 24 hours before the next renewal using the method we provide, no further renewals take place. After cancelling you can keep using the service until the end of the period you have already paid for. We do not pro-rate refunds for a period that has already started, except where the law requires it.

Please register accurate information. A player under 18 applies with the consent of a guardian, and a guardian must attend the session. Explain the service to the player in words they understand and check that they want to take part. If we cannot confirm that a guardian is present, we will not run the session. Even when a guardian pays, the credits belong to the user account concerned.

Use video you filmed yourself, or video you have permission to submit for coaching. If other players appear, obtain the necessary permission or obscure anything that identifies them, such as faces or shirt numbers. Match streams or broadcast footage you do not have permission for cannot be submitted. Rights in the video stay with the rights holder. KICKUP Online uses it only for coaching by the assigned coach and for necessary operational handling, never for advertising or as AI training material.

Accepting these Terms alone does not allow recording, transcription or external AI processing. For each case we show the "About recording, transcription and AI" notice and ask for separate consent. If you do not consent, or you withdraw consent, you can ask us about running the session without recording or AI. AI output is an internal draft; a coach reviews and corrects it before delivery.

Up to 24 hours before the start you can change or cancel from the screen, and the credits you used are returned. For cancellations inside 24 hours and for no-shows we do not, as a rule, return credits or issue a refund. After that point, or if you cannot join, please contact us. If a session cannot go ahead because of the coach or a connection problem, we will reschedule, offer another coach, or return the credits you used. See the Operating Policy and the Absence, Cancellation, Refund and Rescheduling Rules for details.

Infringing the rights of others, registering false information, harassment, inappropriate contact, recording or publishing without permission, and unauthorised access to our systems are prohibited. Please contact coaches through the channels KICKUP Online provides. Do not exchange private contact details with a minor or contract directly outside the service. Stop any practice that does not suit your condition and put safety first.

Where there is a safety problem or a breach of these Terms we may restrict use, and we will tell you the reason and where to raise it as far as we reasonably can. If we close an account for a serious breach, or for obtaining or using the service improperly, unused credits may be forfeited, except where the law requires them to be returned. If a connection problem or similar occurs we will arrange rescheduling or another workable response. These Terms do not ask you to waive rights, or accept exclusions of liability, that the applicable law does not permit.

We will announce changes to important conditions in the service and ask for your acceptance again where necessary. To delete your data or close your account, please contact us. After verifying your identity we will explain how any open cases and stored information will be handled.